Frequently Asked Questions (FAQ)
Shopping Information
1. WHAT SHIPPING METHODS ARE AVAILABLE?
At Zorravi, we use reliable shipping partners, PostEx and Trax, to ensure your parcels are delivered quickly, securely, and in perfect condition.
2. DO YOU SHIP INTERNATIONALLY?
Not yet, but international shipping is in the works! We’re excited to bring Zorravi to customers worldwide soon—stay tuned for updates.
3. HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Your order will be dispatched within 24 hours after it is placed. Delivery typically takes 5–7 working days, depending on your location.
4. WHAT PAYMENT METHODS ARE ACCEPTED?
We offer several payment options for your convenience, including:
- Cash on Delivery (COD)
- Bank Transfers
- Mobile Wallets
5. IS BUYING ONLINE SAFE?
Yes! Zorravi ensures secure transactions through trusted payment gateways. We also offer a 7-day return and exchange policy for your peace of mind.
Orders & Returns
6. HOW DO I PLACE AN ORDER?
Shopping with Zorravi is easy:
- Browse our website and select your desired product.
- Choose your size, color, and other preferences.
- Add the item to your cart and proceed to checkout.
- Enter your delivery details, confirm your order, and you're all set!
You'll receive an order confirmation email shortly.
7. HOW CAN I CANCEL OR CHANGE MY ORDER?
To cancel or modify your order, contact our customer support team via email or WhatsApp with your order number. We'll assist you promptly.
8. HOW DO I TRACK MY ORDER?
Once your order is shipped, you'll receive a tracking code via WhatsApp or email. Use this code to track your parcel on the courier's website anytime.
9. CAN I OPEN THE PARCEL BEFORE PAYING?
Unfortunately, according to courier policies, parcels cannot be opened before payment. However, we offer a 7-day return and exchange policy if you encounter any issues with your purchase.
10. WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We accept returns and exchanges within 7 days of delivery for items that meet the following conditions:
- Items must be unused, unwashed, and in their original packaging.
- Customized or sale items cannot be returned or exchanged.
Contact our support team to initiate a return or exchange.
Account & Support
11. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, creating an account is not mandatory. You can check out as a guest. However, we recommend creating an account to get updates on new arrivals, exclusive offers, and discounts.
12. WHO SHOULD I CONTACT IF I HAVE QUESTIONS?
For any queries or assistance, feel free to reach out to us:
- Email: zorraviofficial@gmail.com
- Phone (Customer Support): +923287921008, +923297561216
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Office Timing: 11:00 AM to 9:00 PM (Monday to Saturday)
(Closed on Sundays and public holidays.)
